CAABC National Performance Guaranty

How It Works

If the project consultant believes that the test and balance work was not performed properly, a complaint must be submitted, in writing, with the President of the Canadian AABC before the Council can respond.

Upon receipt of a complaint, CAABC will notify the member agency in question and they will have 15 days from the date of receipt of the complaint to respond with any comments about the complaint.

The Canadian President will specify a date and location at which the parties are to meet and discuss the complaint and present any facts pertinent to the issue.

The Canadian President will render a decision on whether the complaint is valid and to make subsequent assignments of responsibility to correct the problem. If necessary the parties may ask the President to review and reconsider the decision at which point any addition information should be provided. After this appeal process the Presidents opinion shall be final and binding.

The CAABC will provide the necessary supervision to ensure the member completes the work to the requirements and satisfaction of the consulting engineer.

Conditions

• The Guaranty is valid for one year from the date of submission of a test and balance report, provided that The Guaranty may only be invoked by the building owner, architect, or engineer of record.
• The Guaranty is valid for one year from the date of submission of a test and balance report, provided the test and balance agency is a current member of CAABC, and that no other agency has worked on the systems before CAABC is contacted.
• The Guaranty is invalid where it can be shown that proper balancing could not be achieved due to equipment malfunction or improper design.

CAABC's ultimate goal is to resolve the situation to the satisfaction of all parties involved and provide the owner with a system that operates in accordance to the design intent and as specified as per the CAABC standards.